Privacy statement

Privacy Statement Stichting Family Matters On line
 
To whom does this Privacy Statement apply?
This Privacy Statement applies to everyone for whom Stichting Family Matters On line processes personal data.
An overview of the most important categories is listed below:
• visitors to our website;
• Stichting Family Matters On line clients (and their employees);
• recipients of Stichting Family Matters On line newsletters and other mailings;
• Stichting Family Matters On line ‘s prospects;
• suppliers (and their employees);
• third parties that communicate with Stichting Family Matters On line;
 
What personal data does Stichting Family Matters On line process?
 
Stichting Family Matters On line processes personal data that you have provided to us, personal data generated during your visit to our website and while reading newsletters, and personal data we have derived from other sources.
 
Provided to Stichting Family Matters On line by you:
• Contact details and other personal data that are necessary for handling your case;
• Personal data you provide to Stichting Family Matters On line in the context of events, seminars, meetings and newsletters for which you have registered.
 
Personal data received via our website:
• Data concerning your visit to our website;
• Data concerning the device you used to visit our website, for example your IP address;
• Your surfing behaviour and interests
Personal data received from other sources:
• Personal data received from public online sources such as company websites and social media platforms such as LinkedIn;
• Personal data obtained from the Trade Register of the Chamber of Commerce or the Land Registry; 
 
Why does Stichting Family Matters On line process your personal data?
Stichting Family Matters On line uses your personal data for several purposes:   
• To contact and communicate with you;
• To perform marketing activities, such as sending newsletters and other forms of marketing communications that may be of interest to you;
• To secure, use and improve our website. 
• To improve the quality of our services;
• To conduct customer satisfaction surveys.
 
The protection of your data
 
Stichting Family Matters On line has taken appropriate technical and organisational measures to protect your personal data against loss or against any form of unlawful processing. People who have access to your data or files on Stichting Family Matters On line’s behalf have a duty of confidentiality, inter alia on the basis of the rules of conduct and rules of professional practice applicable to them. 
 
Stichting Family Matters On line uses technological and operational security standards that are generally accepted in the sector in order to protect personal data from being lost, misused, altered or destroyed. If you have any questions about the protection of your personal data, or if there are indications of misuse, please contact us via info@familymattersonline.info or +31 (0)20 205 09 55.
 
The transfer of your personal data to the abovementioned third parties will only take place for the purposes mentioned in this Privacy Statement.
 
Third parties to whom we provide your personal data may themselves be responsible for complying with privacy legislation. 
 
Stichting Family Matters On line is neither responsible nor liable for the processing of your personal data by these third parties. 
 
To the extent that a third party processes your personal data as a Processor of Stichting Family Matters On line and therefore acts at the request and on the instructions of Stichting Family Matters On line. Stichting Family Matters On line concludes a processing agreement with such third party which meets the requirements set out in the Regulation Data outside the European Union
 
In order to provide our services, it may be necessary for Stichting Family Matters On line to transfer your personal data to a recipient in a country outside the European Union. In that case Stichting Family Matters On line ensures that such data transfer is in accordance with the Regulation. 
                                                
Purposes for the processing of personal data
Stichting Family Matters On line may process personal data in connection with a justified interest of Stichting Family Matters On line, for example for the purpose of internal administration, effective communications, quality improvement or active contacts of Stichting Family Matters On line. In the latter case, an opt-out is always offered.
 
Engaging third parties/ sharing data with third parties
In certain cases it may be necessary for Stichting Family Matters On line to give third parties access to personal data. A non-exhaustive overview is provided below:
• Third parties, such as regulators and other organisations, in order to comply with our statutory obligations;
• External suppliers in connection with the processing of your personal data for the purposes described in this Privacy Statement, such as ICT suppliers, suppliers of communication services or other suppliers to whom we outsource certain support services.
 
 
Retention period
Stichting Family Matters On line will not retain your personal data any longer than is necessary for achieving the purposes stated in this Privacy Statement or for complying with statutory retention periods.
 
Your rights
You have the right to ask Stichting Family Matters On line to correct, supplement, delete or block your personal data if it is incomplete, incorrect or is being processed in contravention of any statutory provision. You also have the right to request Stichting Family Matters On line to inform you of any personal data it holds relating to you. If you no longer wish to receive newsletters, emails or invitations to seminars, you can unsubscribe at any time and at no cost via info@familymattersonline.info .
 
You also have the right to object to the processing of your personal data. 
 
Stichting Family Matters On line will discontinue the processing if it is required by law to do so. 
 
Stichting Family Matters On line will continue with the processing if there are justified imperative grounds to do so that outweigh your interests, rights and freedoms or that are related to bringing, exercising or substantiating a legal action.
 
Complaints procedure
At Stichting Family Matters On line we attach great value to the quality of our work and the satisfaction of our customers with the services we provide. That is why we regularly survey customer satisfaction levels and use the results to further improve our services. If you feel that aspects of our services could be improved, please bring it to our attention. We will take all the steps necessary to resolve the matter to your satisfaction. If you still feel the matter has not been resolved, you can use our complaints procedure. For more information on this option, please contact us via info@familymattersonline.info .
 
In addition, you have at all times the right and the option to submit a complaint about Stichting Family Matters On line’s processing of personal data to the Dutch Data Protection Authority.
Statement is subject to change
 
Stichting Family Matters On line reserves the right to amend or alter this Privacy Statement if, for example, there are changes to the processing or if legislation changes. If there are substantial changes, Stichting Family Matters On line will notify you of this. 
Nothing in this Privacy Statement is intended to create any obligation or cause any agreement to be concluded between Stichting Family Matters On line and any visitor to this Internet site or to provide any information in that context.
 
 

Nieuwendammerkade 26 G
1022 AB Amsterdam
+31202050955
+31653919790

info@familymattersonline.info

 

privacy statement